Successfully Migrating from Zendesk to Intercom: A Guide from VPS

This combination maximizes the strengths of both help desk platforms, providing a seamless experience for managing customer accounts from initial interaction to issue resolution. To begin with, efficient customer relationship management is important these days. Without proper channels to reach you, usually, customers will take their business elsewhere. And, thanks to the internet, a few taps will lead them right to your competitor!

It is also ideal for businesses who are searching for conversational chatbot functionality. Their AI-powered chatbot can enable your business to boost engagement and improve marketing efforts in real-time. Pop-up chat, in-app messaging, and notifications are some of the highly-rated features of this live chat software. Intercom’s live chat reports aren’t just offering what your customers are doing or whether they are satisfied with your services. They offer more detailed insights like lead generation sources, a complete message report to track customer engagement, and detailed information on the support team’s performance. A collection of these reports can enable your business to identify the right resources responsible for bringing engagement to your business.

It’s like having a toolkit for lead generation, customer segmentation, and crafting highly personalized messages. This makes it an excellent choice if you want to engage with support and potential and existing customers in real time. Intercom is also a customer service software that integrates entirely with third-party vendors, especially those offering messaging services. Using any plan, this integration is available to all customers, making the customer support experience and onboarding smooth.

Research by Zoho reports that customer relationship management (CRM) systems can help companies triple lead conversion rates. Those same tools also increase customer retention by 27% while saving 23% on sales and marketing costs. https://chat.openai.com/ Experience the power of Help Desk Migration’s Zendesk import solutions and take advantage of our comprehensive import app. Say goodbye to manual data transfers and hello to a more efficient way of conducting business.

We recommend running a small batch of records (say 5%), and using that to project time to completion. The time this ultimately takes is heavily dependent on the rate limits of the platforms, and cannot be overridden by developers. As we delve into the features of Zendesk, we can identify the following weaknesses regarding user experience. Zendesk also allows Advanced AI and Advanced data privacy and protection plans, which cost $50 per month for each Advanced add-on.

Intercom pricing

However, it is a great option for businesses seeking efficient customer interactions, as its focus on personalized messaging compensates for its lack of features. Intercom’s solution aims to streamline high-volume ticket influx and provide personalized, conversational support. It also includes extensive integrations with over 350 CRM, email, ticketing, and reporting tools. The platform is recognized for its ability to resolve a significant portion of common questions automatically, ensuring faster response times. Zendesk’s user face is quite intuitive and easy to use, allowing customers to quickly find what they are looking for. Additionally, the platform allows users to customize their experience by setting up automation workflows, creating ticket rules, and utilizing analytics.

After an in-depth exploration of Zendesk and Intercom, Dominic wraps up the video with his conclusions. He summarizes the key points, discusses the strengths and weaknesses of each platform, and provides recommendations based on different business needs. Viewers are equipped with the knowledge to make an informed choice that intercom and zendesk aligns with their specific requirements. They have similar features, but Intercom has lots of features and tools that better integrate each other. So it will transmit the live data on the users and what they are doing in your app. This option is useful for those who are looking for a smooth switch from Zendesk to Intercom.

On one hand, Zendesk offers a great many features, way more than Intercom, but it lacks in-app messenger and email marketing tools. On the other hand, Intercom has all its (fewer) tools and features integrated with each other way better, which makes your experience with the tool as smooth as silk. Zendesk also offers proactive chat functionality to its user base. It enables them to engage with visitors who are genuinely interested in their services. You get to engage with them further and get to know more about their expectations.

If money is limited for your business, a help desk that can be a Zendesk alternative or an Intercom alternative is ThriveDesk. Choose the plan that suits your support requirements and budget, whether you’re a small team or a growing enterprise. Intercom’s AI capabilities extend beyond the traditional chatbots; Fin is renowned for solving complex problems and providing safer, accurate answers. Fin’s advanced algorithm and machine learning enable the precision handling of queries. Fin enables businesses to set new standards for offering customer service. In addition to all these features, Suite Growth Plan offers light agents, multilingual support, multiple ticket forms, and a self-service customer portal.

Add Intercom Tag to Add to List to Submit New Zendesk Ticket

Zendesk has an app available for both Android and iOS, which makes it easy to stay connected with customers while on the go. The app includes features like push notifications and real-time customer engagement — so businesses can respond quickly to customer inquiries. Intercom also offers a 14-day free trial, after which customers can upgrade to a paid plan or use the basic free plan.

When comparing the reporting and analytics features of Zendesk and Intercom, both platforms offer robust tools, but with distinct focuses and functionalities. Zendesk offers a free 30-day trial, after which customers will need to upgrade to one of their paid plans. Zendesk and Intercom are robust tools with a wide range of customer service and CRM features. For small companies and startups, Intercom offers a Starter plan — with a balanced suite of features from each of the solutions below — at $74 per month per user, billed annually. You can create an omnichannel CRM suite with a mix of productivity, collaboration, eCommerce, CRM, analytics, email marketing, social media, and other tools.

The difference between the two is that the Professional subscription lacks some things like chat widget unbranding, custom agent roles, multiple help centers, etc. Their help desk is a single inbox to handle customer requests, where your customer support agents can leave private notes for each other and automatically assign requests to the right people. Again, Zendesk has surpassed the number of reviewers when compared to Intercom. Some of the highly-rated features include ticket creation user experience, email to case, and live chat reporting. Zendesk has received a rating of 4.4 out of 5 from 2,693 reviewers. They’ve been rated as one of the easy live chat solutions with more integrated options.

• Depending on the complexity of the script and the amount of your data, the transfer process can take anywhere from a few hours to several weeks.
• We’ve developed a Looker Block for Zendesk Support data provisioned by Stitch.
• Intercom is a customer support platform known for its effective messaging and automation, enhancing in-context support within products, apps, or websites.
• To begin with, putting Zendesk vs. Intercom “side by side” is a thankless job as software differs in functionality, price, and purposes.
• If you are a growing business with more complex CRM needs, then the Zendesk Enterprise or Intercom Pro plan may be a better option for you.
• Let us dive deeper into the offerings of Zendesk and Intercom to make a comparison at a glance.

You can create these knowledge base articles in your target audience’s native language as their software is multilingual. It also provides mid-sized businesses with comprehensive customer relationship management software, as they require more advanced features to handle customer support. Similarly, the ability of Zendesk to scale also makes it the best fit for enterprise-level organizations.

This enables them to speed up the support process and build experiences that customers like. Zendesk directly competes with Intercom when it comes to integrations. This live chat service provider offers 200+ integrations to its user base. With a mix of productivity, collaboration, eCommerce, CRM, analytics, email marketing, social media, and other tools, you get the option to create an omnichannel suite. On the other hand, Intercom brings a dynamic approach to customer support. Its suite of tools goes beyond traditional ticketing and focuses on customer engagement and messaging automation.

Before you start, you’ll need to retrieve your Zendesk credentials and create a Zendesk API key. You can do this by going to your settings within Zendesk (click on the cog on the left hand side), and navigating to API in the ‘Channels’ section. G2 ranks Intercom higher than Zendesk for ease of setup, and support quality—so you can expect a smooth transition, effortless onboarding, and continuous success. Whether you’re starting fresh with Intercom or migrating from Zendesk, set up is quick and easy.

Intercom also charges additional charges for specific features, such as charging $0.99 for every resolution. This eventually adds to overall business costs, so they carefully need to consider all plans and budgets before making a decision. Zendesk TCO is lower than Intercom due to its ability to scale, which does not require additional cost to update the software for a growing business. It also has a transparent pricing model so businesses know the price they will incur. Lastly, the tool is easy to set up and implement, meaning no additional knowledge or expertise makes the businesses incur additional costs.

You can choose from various import types and options, making Help Desk Migration the go-to platform for all your Zendesk import automation needs. Whether it’s ticket imports, additional import types, or automating the entire Zendesk import process, we’ve got you covered. But it’s designed so well that you really enjoy staying in their inbox and communicating with clients. Intercom live chat is modern, smooth, and has many advanced features that other chat tools don’t. It’s highly customizable, too, so you can adjust it according to your website or product’s style. The Zendesk chat tool has most of the necessary features like shortcuts (saved responses), automated triggers, and live chat analytics.

Formerly known as Insights, Zendesk now uses Explore to provide analytics to help businesses tailor their services to increase customer satisfaction. If your business has an app, in-app messaging can be used to send messages to customers. You can use this with the push notification of the app to keep your customers in the loop of possible promos, rewards, and more. Also, their in-app messenger is worth a separate mention as it’s one of their distinctive tools (especially since Zendesk doesn’t really have one). With Intercom you can send targeted email, push, and in-app messages which can be based on the most relevant time or behavior triggers. Basically, you can create new articles, divide them by categories and sections — make it a high end destination for customers when they have questions or issues.

No API maintenance, ever, while you maintain full control over replication behavior. After an in-depth analysis such as this, it can be pretty challenging for your business to settle with either option. That’s why it would be better to review where both the options would be ideal to use. Zendesk also offers detailed reports that can be shared with others and enable team members to collaborate on them simultaneously.

But Intercom’s friendliness for growing companies is something you can’t afford to ignore. If your business is established and you need to cut down on those ticket resolution times, Zendesk may be worth it. Zendesk’s per-agent pricing structure makes it a budget-friendly option for smaller teams, allowing costs to scale with team growth.

Moreover, Intercom bots can converse naturally with customers by using conversation starters, respond with self-help, and knowledge base articles. However, if you compare Zendesk vs Intercom chat in ease of use, the letter wins. Create a chatbot with minimal coding and customize it to your heart’s content. To begin with, putting Zendesk vs. Intercom “side by side” is a thankless job as software differs in functionality, price, and purposes.

What can be really inconvenient about Zendesk is how their tools integrate with each other when you need to use them simultaneously. If you thought Zendesk prices were confusing, let me introduce you to the Intercom charges. It’s virtually impossible to predict what you’ll pay for Intercom at the end of the day. They charge for customer service representative seats and people reached, don’t reveal their prices, and offer tons of custom add-ons at additional cost. So yeah, all the features talk actually brings us to the most sacred question — the question of pricing.

Zendesk’s pricing structure provides increasing levels of features and capabilities as businesses move up the tiers. This scalability allows organizations to adapt their support operations to their expanding customer base. Higher-tier plans in Zendesk come packed with advanced functionalities such as chatbots, customizable knowledge bases, and performance dashboards. These features can add significant value for businesses aiming to implement more sophisticated support capabilities as they scale. When it comes to utility, Zendesk’s utility may not be as robust as a pure CRM solution. However, customers do have the option to go to Zendesk Sell for a more robust experience.

On the other hand, Intercom may have a lower ROI when compared to Zendesk due to the limited depth of features it offers. Although it provides businesses with valuable messaging and automation tools, they may require more than this to achieve a higher level of functionality. Companies might assume that using Intercom increases costs, potentially impacting businesses’ ROI. Intercom’s reporting is average compared to Zendesk, as it offers some standard reporting and analytics tools.

However, Intercom has fewer integration options than Zendesk, which may limit its capabilities for businesses seeking extensive integrations. Intercom has a different approach, one that’s all about sales, marketing, and personalized messaging. Intercom has your back if you’re looking to supercharge your sales efforts.

While it offers a range of advanced features, the overall costs and potential inconsistencies in support could be a concern for some businesses​​​​. Zendesk and Intercom also both offer analytics and reporting capabilities that allow businesses to analyze and monitor customer agents’ productivity. As a result, companies can identify trends and areas for improvement, allowing them to continuously improve their support processes and provide better service to their customers. Intercom offers a unique pricing model based on the number of people you engage with, which includes both customers and team members. On the other hand, Zendesk offers plans based on the number of support agents, making it more suitable for businesses that have a dedicated support team.

Its ability to seamlessly integrate with various applications further amplifies its versatility. Both Zendesk Messaging and Intercom Messenger offer live chat features and AI-enabled chatbots for 24/7 support to customers. Additionally, you can trigger incoming messages to automatically assign an agent and create dashboards to monitor the team’s performance on live chat. Zendesk started in 2007 as a web-based SaaS product for managing incoming customer support requests.

New Intercom Lead to Zendesk Ticket Status to Change Score

Once the Full Data Migration is complete, run a Delta Migration to import only new or updated records from Intercom to Zendesk without duplicating data. The cost will mostly lean on the business data volume you need to transfer, the complexity of your requirements, and the options you’ll select or customizations you’ll inquire. Run a Free Demo to test the Migration Wizard performance and figure out how much your migration will cost. Don’t worry about experiencing hardships whilst doing your Supported Platform data import and export. Help Desk Migration solution will spare you from copy pasting data entities or setting lacking fields throughout Intercom to Zendesk migration. Help Desk Migration app permits you map record fields and transform your data migration.

We’d also recommend checking out this blog on suspended ticket management in ZenDesk. For large-scale businesses, the budget for such investments is usually higher than for startups, but they need to analyze if the investment is worth it. They need to comprehensively analyze if they are getting the value of the invested money.

With Skyvia you can integrate Intercom with Zendesk in a number of ways. If you need to load data in one direction, from Intercom to Chat GPT Zendesk or vice versa, you can use Skyvia import. For loading data in both directions, Skyvia offers powerful data synchronization.

Many businesses choose to work with Intercom because of its focus on personalization and flexibility, allowing companies to completely customize their customer service experience. Zendesk, unlike Intercom, is a more affordable and predictable customer service platform. Also, it’s the pioneer in the support and communication tools market. You can always count on it if you need a reliable customer support platform to process tickets, support users, and get advanced reporting.

N8n lets you integrate Intercom with Zendesk to build powerful workflows. Design automation that extracts, transforms and loads data between your apps and services. You can choose from thousands of ready-made apps or use our universal HTTP connector to sync apps not yet in our library. Stitch connects to your first-party data sources – from databases like MongoDB and MySQL, to SaaS tools like Salesforce and Zendesk – and replicates that data to your warehouse. With Stitch, developers can provision data for their internal users in minutes, not weeks. Just as Zendesk, Intercom also offers its own Operator bot which will automatically suggest relevant articles to customers who ask for help.

Zendesk offers a more comprehensive suite of tools, including advanced call center features with Zendesk Talk and modular add-ons like Guide, Chat, and Explore for enhanced customization. You can foun additiona information about ai customer service and artificial intelligence and NLP. It provides versatile communication channels, supporting web, mobile, and messaging, with robust AI-powered chatbots for improved efficiency. Additionally, Zendesk’s extensive analytics and reporting capabilities help businesses tailor their services to elevate customer service experience and increase customer satisfaction. Overall, Zendesk’s extensive features and customization options make it a powerful choice for diverse business requirements. In the dynamic landscape of customer support platforms, choosing between Zendesk and Intercom depends on various factors such as budget, specific business requirements, and long-term goals. Businesses should carefully evaluate their needs and consider scalability, user-friendliness, and integration capabilities before deciding on the platform that best suits their requirements.

The only relief is that they do reach out to customers, but it gets too late. In terms of customer service, Zendesk fails to deliver an exceptional experience. This can be a bummer for many as they can always stumble upon an issue. One of the most significant downsides of Intercom is its customer support.

One of Zendesk’s standout features that we need to shine a spotlight on is its extensive marketplace of third-party integrations and extensions. Imagine having the power to connect your helpdesk solution with a wide range of tools and applications that your team already uses. Whether it’s syncing data with your CRM, enhancing communication via messaging platforms, or automating tasks with productivity apps, Zendesk makes it possible. Agents can quickly grasp the context of customer interaction through these support tickets and sentiment analysis that AI facilitates. AI is integral to customer relationship management software and facilitates consumer interactions.

Still, considering that such companies do not have a large budget for investing in CRM software, they should carefully consider all plans. While some of these functionalities related to AI are included in the Zendesk suite, others are part of advanced AI add-ons. If agents want to offer their customers a great experience, they can spend an additional $50 to have the AI add-on. The Expert plan, which offers collaboration, real-time dashboard, security, and reporting tools for large teams, costs $139. Zendesk and Intercom offer a free trial of 14 days, but you will eventually have to choose once the trial ends. The pricing strategies are covered below so you can analyze the pricing structure and select your customer service software.

Zendesk offers fast time to value, especially at the enterprise level. Its ability to scale with the businesses makes it an attractive option for growing companies. Its customizable options enable businesses to quickly gain value from its features by enhancing agility. Zendesk’s automation features are limited to offering basic automation to streamline repetitive tasks. While Zeendesk provides automation services for ticket support systems, notifications, chatbots, etc., it may not be an extensive feature compared to Intercom. Intercom’s messaging platform is very similar to Zendesk’s dashboard, offering seamless integration of multiple channels in one place for managing customer interactions.

Although Intercom offers an omnichannel messaging dashboard, it has slightly less functionality than Zendesk. Tracking the ticket progress enables businesses to track what part of the resolution customer complaint has reached. On the other hand, Intercom catches up with Zendesk on ticket handling capabilities but stands out due to its automation features.

But, if you just need a secure and quick data transfer, opt for Help Desk Migration. Pricing starts at $39 and varies based on the number of records you want to migrate. Our team is experienced in consolidating Zendesk instances and merging instances of other help desk and service desk systems. Zendesk chat vs Intercom offers similar chat features but still has a couple of differences. In any case, whether you choose Zendesk or Intercom, you have wide chatting possibilities. Give your analysts, data scientists, and other team members the freedom to use the analytics tools of their choice.

You can also set up interactive product tours to highlight new features in-product and explain how they work. Both tools also allow you to connect your email account and manage it from within the application to track open and click-through rates. In addition, Zendesk and Intercom feature advanced sales reporting and analytics that make it easy for sales teams to understand their prospects and customers more deeply. Zendesk takes the slight lead here because it offers some advanced help desk features, which Intercom does not. Why don’t you try something equally powerful yet more affordable, like HelpCrunch?

From in-app chat to personalized autoresponders, Intercom provides a unified experience across multiple channels, creating a support ecosystem that nurtures and converts leads. Zendesk offers its users consistently high ROI due to its comprehensive product features, firm support, and advanced customer support, automation, and reporting features. It allows businesses to streamline operations and workflows, improving customer satisfaction and eventually leading to increased revenues, which justifies the continuous high ROI. Ultimately, it’s important to consider what features each platform offers before making a decision, as well as their pricing options and customer support policies. Since both are such well-established market leader companies, you can rest assured that whichever one you choose will offer a quality customer service solution.

And there’s still no way to know how much you’ll pay for them since the prices are only revealed after you go through a few sale demos with the Intercom team. Understanding these fundamental differences should go a long way in helping you pick between the two, but does that mean you can’t use one platform to do what the other does better? These are both still very versatile products, so don’t think you have to get too siloed into a single use case. If you see either of these warnings, wait 60 seconds for your Zendesk rate limit to be reset and try again. If this becomes a persistent issue for your team, we recommend contacting Zendesk. If a title has been set for a conversation it will use this to populate the resulting Zendesk ticket title.

They’ve been marketing themselves as a messaging platform right from the beginning. Currently based in Albuquerque, NM, Bryce Emley holds an MFA in Creative Writing from NC State and nearly a decade of writing and editing experience. When he isn’t writing content, poetry, or creative nonfiction, he enjoys traveling, baking, playing music, reliving his barista days in his own kitchen, camping, and being bad at carpentry. Intercom does have a ticketing dashboard that has omnichannel functionality, much like Zendesk. Keeping this general theme in mind, I’ll dive deeper into how each software’s features compare, so you can decide which use case might best fit your needs. Once connected, you can add Zendesk Support to your Help Desk, and start creating Zendesk tickets from Intercom conversations.